Full-timeTech & engineering· Posted 27 Apr

Senior Designer, Customs eServices

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will join the Customs eServices team as an experienced end-to-end designer, shaping digital services for Singapore's trading community. Working alongside project managers, product managers, business analysts and engineers, you will build and maintain a design system that keeps services consistent. This role suits a designer who enjoys research, systems thinking and mentoring others.

What you'll do

Develop and maintain the Customs Design System, covering UI and UX, in line with Government Digital Service Standards
Conduct market research, validate hypotheses and lead user journey mapping workshops
Plan and run user research such as interviews, surveys, usability testing and workshops

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Work with eService owners and appointed contractors to improve services and business processes

Create user flows, wireframes and prototypes, then iterate based on feedback

Support technical teams with design, development, enhancements and operation support

Produce and maintain design standards, guidelines, templates, components and documentation, publishing packages on developer portals

Define problem statements and ideate solutions with the CES ITD team, and ensure implementation meets specifications

Track metrics, take part in design reviews, give feedback and keep up with design trends

Mentor junior team members and help coordinate project goals and priorities

Good to know

Work is on-site, reporting to the Digital Service Manager
Flexible work arrangements are available, subject to the role

Requirements

Able to solve problems independently from brief to validated solution
Can create accessible designs within technical and operational limits
Able to make and explain design decisions with evidence
Skilled at defining problems using user-centred approaches
Delivers high-quality designs for complex user journeys
Comfortable managing work with minimal supervision

Benefits

Learning and development opportunities throughout the year
Flexible work arrangements, subject to the role
Total rewards approach with a market-competitive benefits suite

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GovTech Singapore

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Senior Designer, Customs eServices

About the role

What you'll do

Good to know

Requirements

Benefits

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