Full-timeHotels & hospitality· Posted 10 Sept

Senior/ Duty Manager (Orchard Rendezvous Hotel)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NSTEOrchard

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role oversees daily operations across the Front Office and other hotel departments, making sure service standards and hotel policies are met. You will lead reception, cashier, telephone, reservation and baggage teams at Orchard Rendezvous Hotel. It suits someone with hotel front office or supervisory experience who is comfortable leading a team and handling guest issues.

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What you'll do

Ensure the hotel runs efficiently and profitably
Supervise Front Office sections including reception, cashier, telephone, reservations and baggage services
Monitor staff conduct and performance, and maintain a positive image with guests
Deliver prompt and courteous service, handle guest complaints, and assist with check-ins and check-outs
Inspect VIP rooms before arrival, escort VIPs, arrange amenities, and inform departments of VIP arrivals
Check the logbook at the start of each shift, issue keys to authorised staff, and handle enquiries, reservations and complaints
Monitor housekeeping discrepancy reports and take corrective action
Manage security matters such as guest incident or theft reports and guest conduct issues
Maintain the cash float based on occupancy, and authorise rate and room changes, paid outs, cash advances and cheque acceptance
Train reception staff, including planning and conducting on-the-job training
Monitor room inventory to maximise utilisation and revenue, and work with Sales on group allotments
Lead staff and guest evacuation during a fire when the Safety & Fire Manager is absent, and attend CERT training

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
At least 2–3 years of Front Office or supervisory experience in the hotel industry
Proficient in Opera PMS or other hotel management systems
Hospitality certifications such as CERT, service excellence, leadership or operations are an advantage
Strong leadership, communication and problem-solving skills
Service-oriented and able to handle guest feedback and operational issues

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Senior/ Duty Manager (Orchard Rendezvous Hotel)

About the role

What you'll do

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