Full-timeTech & engineering· Posted 11 Sept

Senior Engineer, Servicenow

SPH MediaFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

The Digital Workplace Department runs an IT service portal on ServiceNow for SPH Media, covering ITSM workflows such as incidents, requests, problems and changes. You will join a team supporting the platform and driving improvements and optimisation based on best practices. This suits an experienced ServiceNow engineer who can work independently and take ownership of delivery.

What you'll do

Consult business users to gather requirements and translate them into technical solutions and process flows on ServiceNow
Ensure implemented ServiceNow solutions are maintained to meet or exceed stakeholder expectations
Apply ServiceNow implementation best practices in detailed design and implementation, including recommendations and documentation
Build, unit test and deliver technical solutions and process flows on ServiceNow to meet business needs

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Take part in end-to-end testing of solutions where relevant

Participate in prioritisation of outstanding tasks

Create relevant documentation

Communicate with business users for delivery

Manage the life cycle of ServiceNow application delivery

Maintain the integrity of the ServiceNow tool across production and non-production environments following established work processes

Good to know

Location: Singapore

Requirements

Deep ServiceNow application knowledge with wide exposure to designing and developing business processes
Working knowledge of ServiceNow design, implementation and administration
Experience across multiple ServiceNow applications (ITSM / ITOM / ITAM)
Experience with incident, change, problem, request, CMDB, knowledge management and Service Portal
Knowledge of ServiceNow OOTB APIs and best practices
Experience developing and managing scripts, UI Policies, Client Scripts, Script Includes, ACLs, Business Rules and Scheduled Jobs

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SPH Media

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Senior Engineer, Servicenow

About the role

What you'll do

Good to know

Requirements

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