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Work mode
On-site
Experience
Experienced
About the role
This role oversees facility services for a major client account, leading delivery and operational teams to meet contractual and performance targets. It suits an experienced facilities or operations professional who can manage service delivery, finances, people and risk in a large commercial real estate environment. The position is based on-site in Singapore.
What you'll do
Ensure contract requirements are met and key performance indicators are achieved or exceeded
Foster a service excellence culture and drive continuous improvement and innovation within delivery and operational teams
Monitor and update account processes and procedures in line with the Master Services Agreement
Work with the Regional Account Director to develop and deliver a strategic business plan for services
Maintain data integrity across account management systems, including management information and system drawings, and escalate issues as needed
Deliver all contractual and ad-hoc reports on time
Manage contractor onboarding, inductions, permits and working requirements, ensuring contractor staff meet client and company standards
Monitor the planned preventive maintenance plan in line with local laws, regulations and standards, coordinating with the engineering operations team
Supervise minor repairs and works, ensuring timely, safe and budget-compliant delivery
Participate in planned or unplanned power shutdowns and support the engineering team
Participate in planned or unplanned building evacuations, keep the business continuity plan current and act as Fire Safety Manager when required
Maintain all safety procedures, including crisis management and emergency procedures
Support the Moves, Adds and Changes team with space planning and churn activities as per the agreement and client demand
Ensure space data changes are reflected promptly and reported according to client and company procedures
Support the Small Projects team to ensure quality project delivery, data accuracy, effective budget controls and client expectation management
Support the Sustainability team in meeting contracted energy saving targets and contributing to the client's carbon net zero goals
Manage the portfolio's financial targets, including revenue, expenses, debtor and savings targets, within the guaranteed maximum price and raising change requests
Oversee supply chain delivery and expenditure, and be accountable for service quality
Participate in setting service budgets and ensure compliance with them
Take part in regular reforecasting activities
Ensure financial reports are accurate and timely, and costs are managed within budgets
Complete client billing on time and follow up outstanding amounts to ensure collection within contract terms
Ensure supply chain partners are paid according to individual agreement payment terms
Monitor and manage subordinate staff performance, ensuring each team member has a personal development plan reviewed every six month
Requirements
Experience in facilities management or a related operations role
Ability to manage service delivery against contractual KPIs
Financial management skills including budgeting and forecasting
People management and team development experience
Knowledge of health, safety and risk management
Strong client and stakeholder management
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