Full-timeHotels & hospitality· Posted 24 Sept

Senior / Guest Service Executive (Oasia Cluster)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

Join the front office team at a hotel cluster, working closely with the Assistant Manager to look after guests. This role suits someone with a hospitality background who enjoys problem-solving and keeping guests happy.

What you'll do

Provide courteous service to guests and handle complaints, requests and enquiries efficiently
Answer telephone calls promptly, within three rings
Handle cashiering duties in line with the residence's policies and procedures
Build and maintain good relations with in-house guests
Understand room types, rates and availability, and identify upselling chances

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Take ownership of problems and handle guest complaints per established procedures, escalating to supervisors and filing glitch reports when needed

Follow guest room security, emergency and fire procedures, and encourage use of Safe Deposit boxes

Learn about hotel facilities, functions, city attractions and events to answer guest questions

Keep a professional working relationship and communicate effectively with all hotel staff

Maintain a well-groomed appearance and a tidy work area

Carry out any other duties assigned by supervisors

Good to know

Rotating shifts, including weekends and public holidays

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
Front Office or Guest Services experience preferred
Strong communication and problem-solving skills
Leadership qualities to guide and support team members
Well-groomed and professional in appearance and conduct
Willing to work rotating shifts, weekends and public holidays

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Far East Organization

Apply on site

Senior / Guest Service Executive (Oasia Cluster)

About the role

What you'll do

Good to know

Requirements

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