Full-timeHotels & hospitality· Posted 26 Sept

Senior/Guest Service Executive (Orchard Cluster)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Orchard

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will be part of the front office team at a hotel in the Orchard area, delivering friendly and efficient service to guests. This role suits someone with a hospitality background who enjoys solving problems and working with people.

What you'll do

Provide courteous service to guests and handle complaints, requests and enquiries efficiently
Answer telephone calls promptly, within three rings
Carry out cashiering duties following the residence's policies and procedures
Build and maintain good relations with in-house guests
Understand room types, rates and availability, and identify upselling opportunities

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Take ownership of guest problems, handle complaints per procedures, escalate to supervisors and submit glitch reports

Follow guest room security, emergency and fire procedures, and encourage use of Safe Deposit boxes

Learn about hotel facilities, functions, city attractions and events to answer guest questions

Communicate effectively with all hotel staff and maintain professional working relationships

Keep a well-groomed appearance and a tidy work area

Good to know

Rotating shifts, including weekends and public holidays

Requirements

Minimum Diploma in Hospitality, Tourism or a related field
Front Office or Guest Services experience preferred
Strong communication and problem-solving skills
Leadership qualities to guide and support team members
Well-groomed and professional appearance and conduct
Willing to work rotating shifts, weekends and public holidays

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Far East Organization

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Senior/Guest Service Executive (Orchard Cluster)

About the role

What you'll do

Good to know

Requirements

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