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Hybrid
Experience
Experienced
About the role
This role sits within Visa's regional migration consulting team, working alongside the Migration Practice Director and colleagues across the business to plan and run complex credit card migration programmes. You will lead workstreams or smaller engagements, help sharpen the practice's playbooks and tools, and act as a trusted advisor to client project teams. It suits someone with deep card issuing and payments migration experience who can turn technical detail into clear business implications for senior stakeholders.
What you'll do
Help evolve the credit card migration consulting proposition across Asia Pacific, refining use cases, differentiators and client archetypes
Maintain and improve standard migration playbooks and toolkits, covering portfolio diagnostics, migration readiness assessments, wave and cutover design templates, and customer impact, risk and contingency tools
Senior Manager, Consulting, Migration Practice job at Visa, Singapore | WorkJio
Support thought leadership and internal training materials such as case studies, best practices and brown-bag sessions
Work with the Director and Geo teams to spot and qualify migration opportunities, including platform changes, network shifts and large portfolio migrations
Help design and run co-creation sessions and solution workshops with clients, covering current-state reviews, option assessment and risk/impact trade-offs
Contribute to proposals, RFP responses and commercial constructs, including scope, phasing, staffing and indicative timelines
Present migration materials to senior client stakeholders, up to functional head level and selectively C-level with Director support
Lead defined workstreams in larger migration programmes or own end-to-end delivery on smaller engagements, such as segmentation and cohort strategy, customer communication and experience design, product mapping and benefit rationalization, and operational readiness and servicing impact assessment
Translate network and issuer platform constraints into practical migration strategies with VCA Migration Tech, Product and client IT/Operations teams
Act as first-line escalation and problem-solving point within your workstreams, bringing in the Director or other experts when needed
Support the Director in designing resourcing models that blend Visa consultants with third-party resources
Coordinate day-to-day work with third-party partners on your workstreams, clarifying roles, deliverables and quality standards
Contribute to SOW preparation, onboarding and performance tracking for external partners
Define and track workstream-level KPIs and success metrics, such as activation and usage after migration, authorization approval and decline behaviour, incident and complaint rates, NPS and servicing performance
Ensure deliverables and recommendations comply with Visa network rules, relevant regulations and client risk frameworks, escalating issues where required
Lead virtual project teams or analyst/consultant resources, giving day-to-day guidance, feedback and coaching
Cham
Requirements
8 or more years of relevant work experience with a Bachelor Degree in any field
Has delivered large-scale migration programmes in card issuing and issuer processing environments, including platform transitions, portfolio migrations and system integrations
Has led or played a core role in card or payment platform migrations, portfolio conversions or similar large change programmes
Practical knowledge of issuer processing platforms and card management systems and how their features and constraints shape migration strategy
Strong analytical and structured thinking, able to develop data-driven recommendations and business cases
Able to interact with and influence stakeholders at multiple levels
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