Full-timeOperations & management· Posted 11 Sept

Senior Manager, Loyalty Operations & Program, APEC

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NECCHarbourFront2 Harbourfront Place #06-08, Bank of America, Singapore 098499

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits with the regional loyalty team in Singapore and reports to the Director, Loyalty Operations & Program, APEC. You will help drive the delivery and growth of the Marriott Bonvoy program across hotels in the region, working closely with Operations, Marketing, Digital, global teams and hotel-based loyalty champions. It suits someone with hotel operations or loyalty experience who enjoys a fast-paced, matrixed environment and is comfortable travelling regularly.

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What you'll do

Drive hotel execution of loyalty initiatives such as Earn & Redeem, member acquisition and program enhancements
Monitor loyalty KPIs, spot performance gaps and work with regional and hotel teams on improvement plans
Act as a program resource for Operations leaders, franchise teams and hotel loyalty champions, giving guidance and troubleshooting support
Develop and deliver training, job aids, technical guides and communications for different stakeholders and markets
Build engagement through regular touchpoints, best-practice sharing, recognition and accountability across the loyalty champion network
Analyse and summarise loyalty performance data and prepare reports and presentations for regional and senior stakeholders
Coordinate with cross-functional and global teams to keep resources accurate, support audits and resolve property-level process or system issues
Support member events, activations, office hours, openings and other priority initiatives
Maintain project documentation and travel within the region

Requirements

Bachelor's degree in Hotel Management, Business or a related discipline
At least five years of relevant experience in hotel operations, loyalty, guest experience, consumer marketing or program delivery
Strong understanding of loyalty programs, member experience and hotel-level performance drivers
Clear written, verbal and presentation skills
Strong analytical, problem-solving and organisational capability with attention to detail
Able to manage multiple priorities and stakeholders in a fast-paced, matrixed and culturally diverse environment

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Senior Manager, Loyalty Operations & Program, APEC

About the role

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