Full-timeHealthcare & care· Posted 20 Sept

Senior Manager (Medical Affairs)

SingHealthFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role supports the Head and Deputy Head of Medical Affairs at a national cancer centre in Singapore, focusing on medicolegal disputes, complaints, and family conferences. You will be the main point of contact for patients and families, and you will also organise educational activities on medical law, ethics, and dispute resolution. It suits an experienced professional with a healthcare, legal, or social service background who is resilient and empathetic.

What you'll do

Lead and oversee the management of complex and high-risk medico-legal disputes and complaints, ensuring timely resolution in accordance with legal, ethical and institutional standards
Serve as primary point-of-contact for complex and sensitive cases involving external parties such as legal counsel and regulatory bodies

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Lead and facilitate family conferences and multidisciplinary discussions for high stakes disputes with the aim of de-escalating and achieving resolution

Develop, implement and continuously improve frameworks, workflows and standard operating procedures for medicolegal case management

Oversee accurate documentation and records of all medicolegal cases and lead internal data analysis efforts to identify trends, risks and communicate areas for systemic improvement to other departments

Build and maintain relationships with key internal and external stakeholders to facilitate management of medicolegal complaints

Lead the development and delivery of educational programmes on dispute management, medical law and ethics for staff training.

Mentor and guide junior team members, supporting their professional development and building team capability

Good to know

Location: Singapore

Requirements

Recognised Bachelor's degree in any discipline
Post-graduate qualification(s) in healthcare ethics, law and/or mediation would be advantageous
Min. 8-10 years of working experience, preferably in healthcare, legal or social service-related industry
Strong communication skills in both spoken and written English
Excellent interpersonal skills and ability to work with diverse stakeholders
Strong leadership and people management skills, with experience supervising or mentoring a team

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SingHealth

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Senior Manager (Medical Affairs)

About the role

What you'll do

Good to know

Requirements

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