Full-timeOperations & management· Posted 31 Aug

Senior Manager, Process Improvement

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontCentennial Tower, Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits within the CX Analytics & Process Improvement team at Marina Bay Sands, working with operational and support teams to drive service and process enhancements. You will lead a portfolio of cross-functional improvement projects from spotting opportunities through to implementation and sustaining the gains. It suits a hands-on project leader with deep Lean Six Sigma and operational excellence experience who can diagnose complex problems and guide stakeholders through change.

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What you'll do

Lead and manage end-to-end delivery of strategic process improvement projects across operations and support functions, covering scope, timelines, ownership, risks, milestones and measurable outcomes.
Set up project governance including charters, prioritisation criteria, steering updates, implementation plans, benefits tracking and post-implementation reviews.
Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service & Productivity Roadmap and enterprise operational excellence goals.
Apply Lean Six Sigma, DMAIC, Kaizen, Value Stream Mapping, root-cause analysis, process redesign and other operational excellence methods to solve complex business problems.
Coach project teams and business stakeholders on structured problem-solving and process discipline, with formal training delivery as a supporting role where needed.
Build standard project tools, templates, governance routines and measurement frameworks to strengthen improvement capability and sustain outcomes.
Identify and evaluate innovative ideas, technologies and solutions that address business challenges, enhance service excellence or improve productivity.
Coordinate site visits, technology assessments and opportunities to explore emerging best practices.
Engage senior leaders, functional owners and frontline teams to secure alignment, unblock decisions and drive adoption of improvement initiatives.
Lead change management activities supporting implementation readiness, stakeholder buy-in, communication, adoption and sustainment of new ways of working.
Partner with business leaders to identify high-impact opportunities, define problem statements, quantify business cases and prioritise projects based on value, feasibility and strategic alignment.
Drive projects to conclusion by managing dependencies, resolving roadblocks, aligning stakeholders and ensuring implementation discipline across cross-functional teams.
Track and validate project benefits including productivity gains, cycle-time reduction, service quality improvements, cost avoidance, risk reduction and enhanced guest or employee experience.
Define project success measures, establish baseline and target performance indicators, and use data-driven insights to monitor progress and impact.
Develop dashboards, scorecards and executive updates to provide visibility on project status, risks, benefits and lessons learned.

Senior Manager, Process Improvement

About the role

What you'll do

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