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On-site
Experience
Experienced
About the role
This is a senior sales role at a hotel under The Crest Collection in Singapore, part of CapitaLand. You will drive revenue by managing leads, accounts and client relationships, and you will act as a team leader and brand ambassador. It suits an experienced hotel or travel sales professional who is comfortable working with minimal supervision.
What you'll do
Identify and handle sales leads, confirming business through focused selling and follow-up
Meet or exceed sales targets and financial goals
Use and promote technology to support productivity and profitability
Build relationships with customers and business partners to grow sales and satisfaction
Take part in domestic and international sales activities, representing the hotel to potential customers
Senior/Manager, Sales job at CapitaLand, Singapore | WorkJio
Carry out CRM duties and sales goals through planned customer interviews
Monitor and report on the market and competitors within your segment
Prepare and update customer management reports and ensure follow-up work is completed on time
Distribute product information and build awareness in your markets and segments
Carry out cross-selling and use unique selling propositions during sales calls
Support sales campaigns, promotions and events with the Director of Sales
Manage accounts and keep customer information up to date
Advise and support staff under your supervision
Act as a team leader and example during daily duties
Promote teamwork and coordinate with other hotel departments
Represent the hotel as its brand ambassador
Design customised guest experiences, such as tailored coffee break items, after discussing client expectations
Develop relationships with clients and key accounts
Interact with guests to gather feedback on quality and service
Handle guest problems and complaints and work to improve service
Build relationships with local officials, groups and companies to generate new business
Perform other duties as assigned
Good to know
This is a full-time position based in Central Singapore
You will be part of the pre-opening team
Benefits include flexible benefits with medical coverage for self and family, training and development, subsidised rates at Ascott serviced residences, staff volunteerism and wellness programmes
Requirements
Bachelor's degree in Tourism/Hospitality Management, Business Administration, Marketing or a related field
At least 5 years of sales experience in hotels, travel companies or related industries
Fluent in English and Mandarin is highly desirable
Extensive knowledge in Corporate (RFP/LNR), Catering sales, F&B and event organisation
Proven track record in sales and marketing
Knowledge of the hotel industry, local market and competitors
Benefits
Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences
Strong advocate of staff volunteerism
Wellness programmes
Apply on the company website
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