Full-timeOperations & management· Posted 26 Sept

Senior Operations Admin Officer

CertisFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

Apply on company site

✨ How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role supports client services and account management within a security services organisation, acting as the main link between clients and internal teams. You will balance strategic oversight with hands-on account management to deliver solutions that meet client needs and business objectives. It suits someone with experience in client services, account management or business development who enjoys building long-term relationships.

What you'll do

Act as the main point of contact for assigned clients, keeping communication consistent and building trust
Develop a deep understanding of client business objectives, challenges and industry trends
Proactively find opportunities to add value and strengthen long-term partnerships
Drive account planning, including forecasting, upselling, cross-selling and renewals

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Work with business development teams to expand client portfolios

Monitor account performance against KPIs and prepare strategic recommendations for improvement

Coordinate with internal departments such as operations, finance, marketing and technical teams to ensure seamless service delivery

Oversee project timelines, deliverables and budgets to meet client expectations

Resolve escalations promptly to ensure client satisfaction and retention

Prepare regular account reviews, performance reports and executive summaries for clients and senior management

Maintain accurate documentation of contracts, service agreements and account activities

Ensure compliance with organisational policies, industry standards and client-specific requirements

Good to know

Work on world-class security projects known for safety, reliability and efficiency
Ongoing development through on-the-job opportunities, formal programmes and assistance with further education
Community volunteering opportunities
Competitive remuneration package with performance-based incentives, medical insurance and dental allowance

Requirements

Experience in client services, account management or business development, preferably in B2B or service industries
Proven track record managing high-value accounts and delivering measurable growth
Strong interpersonal and communication skills, with ability to influence and negotiate
Analytical mindset with proficiency in interpreting data and generating actionable insights
Project management skills, including juggling multiple priorities under tight deadlines
Customer-centric approach focused on long-term relationship building

Benefits

Work on world-class security projects
Ongoing development including on-the-job opportunities, formal programmes and assistance with further education
Community volunteering opportunities
Competitive remuneration package with performance-based incentives
Medical insurance and dental allowance

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Listed from Certis’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Senior Operations Admin Officer

About the role

What you'll do

Good to know

Requirements

Benefits

More jobs like this

Operations Assistant (Catering) - Private Jet - [Joining bonus of $5000 for Singaporeans…

Operations Assistant (Catering - FFM)

Manager

Executive/Senior Executive (Procurement)

Manager/Assistant Manager (Housekeeping Operations)

Specialist Associate (Facilities Management)