Senior Product Manager (Civil Service College)

What you'll do

• Define and evolve the product vision, roadmap and priorities for your product area.
• Turn operational needs into user stories, acceptance criteria and success metrics, and keep a prioritised backlog.
• Own the product lifecycle end to end, from discovery through build, launch and iteration.
• Take accountability for delivery outcomes including scope, timelines, quality and operational readiness.
• Drive delivery planning with the team and keep stakeholders updated on progress and risks.
• Manage delivery risks, issues and trade-offs, escalating early with options and recommendations.
• Work with engineering, architecture, security and operations to make solutions production-ready.
• Collaborate with cross-functional teams to ship iterative releases while maintaining service continuity.
• Prioritise work based on productivity impact, service levels, compliance needs and user value.
• Run product rituals such as refinement, sprint planning support and demos, and keep documentation current.
• Redesign and digitise end-to-end workflows to cut manual effort and cycle time.
• Simplify complex business rules into scalable product and system design.
• Identify opportunities for automation, standardisation and reuse.
• Work with operational teams to understand constraints and edge cases and translate them into product increments.
• Align policy, operations and technology stakeholders on priorities, timelines and release scope.
• Communicate delivery progress, risks and outcomes to product leadership and senior stakeholders.
• Improve internal user experience to reduce friction, rework and training overhead.
• Define and track productivity and service metrics and use insights to guide iteration.
• Ensure delivered changes achieve intended outcomes and are embedded into business-as-usual operations.
• Ensure interoperability with enterprise systems and shared platforms and manage integration dependencies.
• Contribute to reusable components and common patterns across internal workflow products.
• Ensure compliance with audit, data protection and security requirements and maintain traceability.
• Identify and manage product and operational risks, designing controls into workflows.
• Own budget management for your product area, including planning inputs, forecasting and utilisation tracking.
• Lead procurement activities such as licenses, subscriptions and professional services with Finance and Procurement.
• Support vendor evaluation and contract management, including requirements, evaluations and service level monitoring.
• Mentor junior team m