Full-timeHotels & hospitality· Posted 20 Sept

Senior/ Reservation Sales Executive (Fluent in Japanese)

Far East OrganizationFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits within a central reservations team that supports a large group of hotels and serviced residences in Singapore. You will manage room bookings across all channels and keep reservation records accurate and current. It suits someone with a hospitality or customer service background who is comfortable with systems and enjoys coordinating with bookers and properties.

What you'll do

Process all incoming reservations accurately and on time following set procedures
Coordinate with bookers and hotels so guests have a smooth pre-arrival experience
Keep hotel information and promotions up to date in the system

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Use upselling to increase revenue where possible

File and record all correspondence properly

Follow the department's policies and procedures

Take on other duties assigned by supervisors

Good to know

Shift work required, including weekends and public holidays
Off-in-lieu provided for work on public holidays

Requirements

Minimum Diploma in any field
Fluent in spoken and written Japanese
Knowledge of Property Management System is an advantage
Proficient in MS Office, email and reservations systems is an advantage
Strong customer service orientation
Good communication and administration skills

Benefits

Off-in-lieu for work on public holidays

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Far East Organization

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Senior/ Reservation Sales Executive (Fluent in Japanese)

About the role

What you'll do

Good to know

Requirements

Benefits

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