Full-timeTech & engineering· Posted 11 Aug

Senior Technical Program Manager

VisaFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

Visa is hiring a Senior Technical Program Manager to lead project and program level work within the VROL (Global Dispute Processing System) PMO based in Singapore. You will support a new team building AI R&D and innovation capabilities, and also assist the wider PMO with delivery of the overall VROL program. This role suits an experienced program manager who can deliver medium-sized programs on time, in scope and on budget, and who is comfortable working with minimal supervision in a fast-moving setting.

What you'll do

Build and maintain cooperative working relationships across the VROL team
Integrate and keep improving PMO GenAI tooling and agents within the Agentic Tool Chain for monitoring and reporting on delivery metrics
Respond quickly and professionally to rapidly changing problem situations

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Ensure program governance covering financials, delivery status and audit needs is reported accurately and on time to program leadership and portfolio operations

Drive process improvement, define KPIs with timely tracking, and spread successful practices across the program

Own the creation and upkeep of project plans

Produce and distribute status and milestone reports

Give accurate reporting to stakeholders in the PMO, the wider VROL team and beyond

Manage program risks and issues, providing timely updates and mitigation actions

Prepare and support project and work stream meetings, including agendas, minutes and document distribution

Good to know

At least 3 days per week in the office, with exact days confirmed by the hiring manager

Requirements

8+ years relevant experience with a Bachelor's degree, or 5+ years with an Advanced degree, or 2+ years with a PhD, or 11+ years relevant experience
Able to deliver medium-sized programs and projects on time, in scope and on budget
Capable of creating required plans and artifacts and owning a risk or dependency plan
Able to give feedback to evolve workflow processes and policies
Proficient with GenAI tooling in daily project management work
Experience managing R&D projects with a high degree of GenAI development

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Senior Technical Program Manager

About the role

What you'll do

Good to know

Requirements

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