Full-timeCustomer service· Posted 13 Sept

Service Ambassador, Sentosa Express

SMRTFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will support daily station operations at Sentosa Express, getting the station ready for service and looking after visitors. The role suits people who enjoy talking to others, stay calm in busy situations, and like helping guests find their way.

What you'll do

Open and close Sentosa Express stations, including all facilities and amenities
Carry out regular station inspections and security checks, making sure facilities like escalators, lifts, lights, fans, barricades, first aid kits, fire extinguishers, emergency buttons, toilets and nursing rooms work and are clean
Work with Sentosa Development Corporation Command Centres to report faults and follow up with the relevant departments for rectification
Facilitate urgent corrective maintenance that affects guest movement during operating hours without putting guests at risk

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Coordinate with the Operation Command Centre and external agencies on recovery during major incidents or service disruptions

Give warm, friendly and proactive service, including priority boarding for the elderly, prams and wheelchair users, and guest services around the stations

Manage crowds, including station evacuation using queue barricades and queue line control for the whole queue leading to the express service

Deploy signages and direct guests to alternate transport during peak periods or service delays and disruptions

Coordinate crowd handling and diversion of guests to alternate transport when it gets crowded

Assist with detrainment of scheduled or unscheduled monorails

Provide first-line maintenance of PGD/PSD following approved SOPs to recover faults

Share information with guests on transport, attractions, way-finding, island promotions and events

Attend to passenger feedback or complaints

Report crowd situation status at stations to the OCC and SDC Command Centres

Provide exigency services such as first aid/CPR, lost and found, distress situations, missing persons and special needs of wheelchair-bound guests

Man flap gates at the Sentosa Express station(s)

Perform Island Admission checks to prevent card misuse

Good to know

Full-time position with rotating shift work based on the duty roster
Includes weekends and Public Holidays

Requirements

GCE 'O' level or equivalent, assessed as competent to industry standards
Enjoys communicating with people and is service oriented
Able to work in a fast-paced, customer-facing environment
Service-oriented mindset and pleasant disposition
Able to multi-task when responding to station operation requirements

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Service Ambassador, Sentosa Express

About the role

What you'll do

Good to know

Requirements

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