Full-timeTech & engineering· Posted 8 Sept

Service Desk Administrator

DP ArchitectsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with the IT team at an architecture practice in Singapore, where you will handle day-to-day IT operations and support staff with their technology needs. It suits someone who enjoys troubleshooting, has a service mindset, and wants to grow within a collaborative, learning-focused environment.

What you'll do

Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues
Log, prioritize, track, and resolve IT tickets in line with service level agreements
Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
Set up, configure, and deploy laptops, desktop workstations, and mobile devices for new employees
Diagnose hardware and software faults and perform routine system updates

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Maintain IT asset inventory

Keep technical documentation, standard operating procedures, and end-user knowledge base articles up to date

Good to know

Full-time position based in Singapore

Requirements

Nitec or Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk or desktop support
Proficiency in Windows operating systems and Microsoft 365 suite
Basic understanding of network fundamentals such as TCP/IP, DNS, DHCP, and VPN
Experience with ticketing tools and Active Directory is highly advantageous
Excellent problem-solving abilities
Strong communication skills

Benefits

Talent development programmes
Clear career pathways
Access to global opportunities
Culture of continuous learning and collaboration

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Service Desk Administrator

About the role

What you'll do

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Requirements

Benefits

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