Ninja VanFrom company site
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You will resolve and rectify issues with parcels in the Service Recovery department. This includes reporting parcel issues to clients such as missing, damaged or inaccurate items, and investigating them with other departments. You will handle complaints and provide suitable solutions within set timeframes while keeping service standards high. You may also need to repack damaged parcels and work with internal teams on daily operational issues. You must follow work processes and meet KPIs, and handle any other ad-hoc duties assigned.
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