Full-timeCustomer service· Posted 16 Sept

Sr/ Customer Support Associate (Appointment & Contact Centre)

NHG HealthFrom company site

Salary

Not stated by the company

When

Office hours weekdays, half day alternate Saturdays

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Appointment and Contact Centre team at TTSH, handling patient enquiries and appointment scheduling across phone, email and SMS. The role suits someone with a patient-focused mindset who can keep records accurate while managing several tasks in a busy environment.

What you'll do

Handle patient enquiries and schedule appointments through phone, email and SMS

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Coordinate medical appointments across different specialties and clinics

Process referrals from primary care physicians and external specialists

Send appointment reminders and follow-up communications

Keep patient records accurate in the hospital appointment system

Document all patient interactions in the CRM system

Give clear guidance on appointment preparation and clinic locations

Support patients with special requirements or urgent medical needs

Good to know

Office hours on weekdays, with a half day on alternate Saturdays

Requirements

Professional Certificate, NITEC, Higher NITEC or Diploma
Strong communication skills and a patient-focused mindset
Attention to detail and ability to keep accurate records
Able to handle multiple tasks in a fast-paced environment
Professional and empathetic approach to patient concerns
Basic computer literacy

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NHG Health

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Sr/ Customer Support Associate (Appointment & Contact Centre)

About the role

What you'll do

Good to know

Requirements

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