Store Customer Service Manager

About the role

You will lead the store's customer service experience across all channels and touchpoints. You will manage and develop the team, including recruitment, onboarding, performance, and well-being. You will analyse customer data to grow omnichannel customers and integrate store services into the commercial policy. You will oversee digital in-store and out-store processes, loyalty programme promotion, and customer feedback. You will also ensure a smooth welcoming and cashiering experience, including scheduling and security procedures.

Requirements

• Customer centric
• Results-oriented
• Empowering others
• Adaptable to change
• Strong organizational sense
• Excellent verbal, digital and written communication

Benefits

• Monthly bonuses up to 20% of base salary
• Shareholder opportunity
• Profit sharing
• Internal Decathlon University training
• Career progression across retail and support teams
• Flexible spending allowance for sports and health