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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will lead the service team at Basilico, an Italian restaurant at Conrad Singapore Orchard, making sure every guest has a smooth and memorable dining experience. This role suits someone with restaurant floor experience who enjoys guiding a team and looking after guests personally.
What you'll do
Keep the guest at the centre of everything you do on the floor
Take ownership of problems and resolve them, keeping guests and colleagues informed
Suggest ideas to improve how the outlet and hotel operate
Promote the hotel's services and facilities to guests and suppliers
Work safely and look out for the safety of those around you
Know the food and drink menu well and describe dishes to guests
Handle dietary needs and recommend suitable options
Agree service improvements with the Manager and put them in place
Complete product knowledge checklists
Recommend menu items suited to guests of different nationalities
Know other outlets' menus so you can recommend them
Know the opening hours of all restaurants and outlets
Suggest other restaurants and city attractions to guests
Check team members' product knowledge each shift
Set up the restaurant for breakfast, lunch and dinner, including the cashier desk, and brief the Chefs on shift details and reservation numbers
Review the day's bookings, make sure tables are ready and confirm large bookings by phone
Support managers and kitchen staff, and carry out reasonable requests from the Manager
Brief team members on the shift ahead
Complete the restaurant service preparation checklist
Welcome guests, help with coats and bags, and introduce yourself
Seat guests and acknowledge their preferences and requests
Follow up on guest questions straight away, checking with your manager if needed
Make sure service follows the required standards
Keep all areas clean and maintained to operating standards
Manage the daily roster to match business levels and meet service and budget targets
Control labour for each shift so guest expectations are met within labour cost targets
Help managers with induction and on-the-job training for team members
Give team members constructive feedback after each shift to build their skills and confidence
Lead and direct team members on duty, setting an example
Review the shift and carry out handovers and briefings
Take on other reasonable duties as assigned
Good to know
Rotating shifts including evenings, weekends and public holidays
Training and development support provided
Travel perks and health and welfare benefits available, subject to programme terms
Requirements
Experience as a Senior Captain, Supervisor or similar in a restaurant or F&B setting preferred
Hospitality qualification or equivalent work experience preferred
Able to communicate in English, spoken and written
Shows initiative, a positive attitude and willingness to keep learning
Able to adapt to changing operational needs
Works well with colleagues towards team goals
Benefits
Discounted hotel stays through the Go Hilton travel programme, including 110 nights and room rates from US$40 per night
Health and welfare benefits such as checkups, dental cleanings and new glasses
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