Technical Services Manager

About the role

Support the Senior Technical Service Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs. Plan, manage and supervise planned and reactive maintenance activities as part of a multi-disciplinary team of managers, technicians and third-party vendors. Act as first point of contact for customers on works planning, incident management and reporting. Coordinate with the Development team on construction activity and installations, and ensure adherence to site operating procedures and regulatory requirements. Take part in the on-call incident response roster.

Requirements

• 5+ years of mechanical and electrical experience in data centres, facilities, engineering operations, trades or related fields
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports and O&M manuals
• Familiar with Customer Portals, BMS and Computerized Maintenance Management Systems
• Strong communication skills in English
• Effective customer management skills and meeting chair experience