Full-timeOperations & management· Posted 20 Sept

Train Service Controller (CCL)

SMRTFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will work in the Operations Control Centre for the Circle Line, taking on one of three control functions: train control, station control or depot control. The role suits someone with a diploma and preferably an engineering or railway background who can stay calm and make safe decisions during incidents. You will work closely with the Chief Controller and other duty staff to keep train services safe and reliable.

What you'll do

Regulate revenue train services on the mainline according to operating procedures and the timetable
Monitor train running, connections and route setting, and report train faults to the Chief Controller
Control track access safely during traffic hours
Handle incidents safely, give accurate information to passengers and staff, and help ground staff

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Recover partial train service quickly and restore trains to timetable after delays or disruptions

Disseminate service information to station staff and passengers through PA systems, radio and other systems

Process and verify track access applications during non-traffic hours and ensure work parties clear the track before traffic hours

Monitor station openings and assist stations with urgent fault reporting and enquiries

Prepare trains for morning revenue service and dispatch passenger or engineering trains to reception tracks

Receive trains returning to the depot, dispatch spare trains when instructed, and shunt trains for maintenance

Liaise with the Depot Operations Centre on train washing, track access requests and protection measures

Good to know

You will be based at the Operations Control Centre in Singapore
You may be assigned to train control, station control or depot control duties
You must uphold the Circle Line safety mission and its three principles in all tasks

Requirements

Diploma in any discipline, preferably with an engineering background, or other qualifications with more than 3 years of railway experience
Able to work under stressful conditions and make sound, safe decisions during train incidents
Proficient and confident in operating computer systems
Adheres to regulations, policies and procedures, and prioritises safety and security
Delivers consistent high-quality results with a focus on customer needs and a structured approach
Demonstrates courtesy and compassion, supports and listens to others, and builds team cohesion

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Train Service Controller (CCL)

About the role

What you'll do

Good to know

Requirements

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