Full-timeHotels & hospitality· Posted 1 Apr

Visitor Experience Agent, Attractions

Marina Bay SandsApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be part of the attractions team at Marina Bay Sands, looking after day-to-day operations across the Museum, SkyPark, Sampan Rides and Digital Light Canvas. The role suits someone who enjoys engaging with visitors of all ages and stays calm and professional in a busy, fast-paced setting.

What you'll do

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Deliver a strong visitor experience and keep daily operations at the attractions running smoothly

Engage visitors positively and professionally while actively promoting the various attractions

Work mainly at the admissions area and across the public areas of the attractions as deployed

Help visitors with their questions and point them to the right source of information

Guide casual staff on visitor engagement and operations

Follow all SOPs and Service Quality Review standards for the attractions

Keep up good product knowledge of everything on offer to visitors

Safeguard artifacts when deployed at the museum

Keep workstations clean and comply with health and safety standards

Maintain a professional presence in speech and appearance, work shifts responsibly and report to the Assistant Manager/Manager, plus any other assigned duties

Good to know

Shift duties are part of the role

Requirements

Diploma in Tourism or Hospitality, or equivalent, preferred; or a Certificate in Hospitality Operations from a recognised institution
Prior hospitality and tourism experience is an advantage
Strong guest relations and communication skills
Keen to work in attractions, with a passion for learning and engaging people
Motivated, high energy and comfortable in a dynamic, fast-paced environment
Able to use good judgment and discretion and stay calm when volumes are high or situations are stressful

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Marina Bay Sands

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Visitor Experience Agent, Attractions

About the role

What you'll do

Good to know

Requirements

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