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Full-time Finance & accounting · Posted 9 Mar
VP, Head of ATM Operations and Service Continuum - C13 - SINGAPORE C Citi From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role A senior leadership role overseeing ATM and CDM operations, service continuity and the physical distribution network for a global bank's wealth business in Singapore. The position suits an experienced consumer banking professional who can lead teams, manage vendors and drive process transformation across branches and self-service channels.
What you'll do Lead project management for client servicing, wealth centres and ATM/CDM initiatives Drive service process re-engineering and innovation, including paperless branch transformation Work with local and global stakeholders on transformation programmes Develop and execute strategy for the physical distribution network, analysing client traffic and transaction trends Know someone for this? Share it
VP, Head of ATM Operations and Service Continuum - C13 - SINGAPORE job at Citi, Singapore | WorkJio
Prepare and publish ATM/CDM revenue, cost and transactional reporting
Monitor ongoing metrics and ensure post-project performance tracking is completed
Act as business contact for ordering new machines, purchase orders, invoices and payments
Oversee day-to-day first and second line maintenance services and approve ad hoc movement, repair and fix costs
Assess risk in business decisions and ensure compliance with laws, rules, regulations and policy
Own compliance-related activities and ensure required actions are completed on time
Lead preparation for and facilitation of business-level audits
Maintain business continuity planning for wealth centres and ATMs/CDMs
Manage day-to-day operations of the ATM Operations and Reconciliation teams
Coach and advise new or junior analysts and work as a team to meet business objectives
Act as subject matter expert to senior stakeholders and team members
Maintain control and governance of the ATM channel in line with policy and guidelines
Ensure ATM availability meets global standards
Oversee ATM cash activities including machine availability, cash planning and replenishment trips
Ensure prompt investigation and closure of cash dispute transactions Good to know Full-time position based in Singapore Extensive on-the-job training and exposure to senior leaders provided Access to well-being programmes including telehealth, health advocates and confidential counselling Paid parental leave policy for employees worldwide Opportunity to volunteer in the community Requirements Graduate with at least 12 years of consumer banking experience Experience leading or managing a team Knowledge of branch operations, banking processes and services Demonstrated project management experience and systematic problem solving in large-scale process innovation or change management Proven consultative and collaborative relationship management skills with the ability to influence multiple stakeholders Strong leadership ability to drive functions toward a common objective Benefits Well-being programmes including telehealth options, health advocates and confidential counselling Paid parental leave policy Extensive on-the-job training and exposure to senior leaders Traditional learning opportunities Volunteering opportunities Apply on the company website
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