Full-timeHotels & hospitality· Posted 5 Oct

Wellness Supervisor (Spa Supervisor)

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEShenton WayThe Westin Singapore, 12 Marina View, Asia Square Tower 2, Singapore 018961

Apply on company site

How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role oversees the daily running of a luxury hotel spa, leading the reception and therapist teams so that guests enjoy a consistently high standard of service. It suits someone with supervisory experience in a spa or hotel setting who is comfortable taking charge of shifts on their own. You will also help drive treatment, wellness and retail revenue.

What you'll do

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Deliver personalised, consistent guest experiences that meet brand spa standards
Engage with guests throughout their visit to check satisfaction and anticipate needs
Handle guest concerns and service recovery promptly and professionally
Maintain regular floor presence to uphold service and operational standards
Supervise daily spa operations across reception, treatment rooms, relaxation areas and wellness facilities
Keep all spa areas clean, well maintained, presentable and operationally ready
Manage daily opening and closing procedures
Coordinate therapist schedules, treatment room allocations and workflow
Monitor compliance with safety, hygiene, sanitation and operational procedures
Ensure company policies, SOPs and brand service standards are followed
Provide daily leadership, guidance and support to therapists and reception associates
Run daily briefings on operational priorities, promotions and service expectations
Coach, mentor and motivate team members towards high performance and guest satisfaction
Support onboarding, training and development of new associates
Monitor grooming, conduct and service standards
Assist with performance coaching, recognition initiatives and succession development
Drive treatment upgrades, Spa Plus offerings, wellness experiences and retail sales
Monitor daily revenue, productivity and guest conversion metrics
Support promotional campaigns, wellness programmes and special events
Coach associates to meet retail, upselling and revenue targets
Identify ways to increase guest spend and improve business performance
Support reservation management and optimise appointment scheduling
Monitor inventory and coordinate ordering of retail products, spa supplies and operational materials
Prepare and review daily operational reports and update management
Assist with forecasting, scheduling, payroll inputs and administrative documentation
Maintain accurate records and comply with audit and reporting requirements

Wellness Supervisor (Spa Supervisor)

About the role

What you'll do

Good to know

Requirements

More jobs like this

Butler & Club Executive - InterContinental Singapore

Room Service - Captain

Housekeeping Runner

MBS ASPIRE, Premium Services, Concierge and Guest Services

F&B Host/ Hostess - Private Club Lounge (Pre-opening)

Bell Service Agent - Conrad Singapore Marina Bay