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ContractHotels & hospitality· Posted 6 Oct
Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract
FFar East OrganizationFrom company site
Salary
Not stated by the company
When
To be confirmed
Where
Orchard
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This is a two-month contract guest service role within a cluster of serviced residences, working closely with the Residence Manager to look after in-house guests. It suits someone with a positive, outgoing manner who enjoys front-facing hospitality work and is comfortable on rotating shifts.
What you'll do
- Serve guests courteously and handle their complaints, requests and enquiries efficiently and tactfully
- Answer all telephone calls promptly, within three rings
- Carry out cashiering duties in line with the residence's standard policies and procedures
- Build and maintain good relations with in-house guests and show a hospitable attitude
- Take ownership of problems, handle complaints per established procedures, escalate to the supervisor when needed and write glitch reports
- Follow guest room security, emergency and fire procedures, and encourage use of Safe Deposit boxes (El-Safe) according to policy
- Know the residences' facilities and functions as well as major city attractions and events, and give guests accurate information
- Keep a professional working relationship and effective communication with all hotel staff
- Maintain well-groomed appearance and a tidy work area
- Carry out any other duties assigned by supervisors
Good to know
- Rotating shifts, weekends and Public Holidays
- Available locations: Adina Singapore Orchard and Orchard Parksuites
Requirements
- O-Level or equivalent
- Willing to work rotating shifts, weekends and Public Holidays
- Positive attitude, outgoing personality and good communication skills
- Hospitality experience and knowledge of HMS are advantageous
Apply on the company website
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Open applicationListed from Far East Organization’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.
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Listing ID 6668·