What you'll do

• Support the interviewing and hiring of HR team members with the right skills
• Build and keep up contact with external recruitment sources
• Attend job fairs and document outreach efforts under HR standard operating procedures
• Network with local organisations such as hotel associations and peers to source candidates
• Oversee and monitor how candidates are identified and selected
• Advise property managers on selection procedures
• Work with vendor partners so job advertisements reach a diverse candidate pool
• Carry out quality control on candidate identification and selection
• Handle unemployment claims with the service provider, check reports for accuracy and fix errors
• Prepare, audit and send unemployment claim activity reports to property management
• Attend unemployment hearings so the property is properly represented
• Make sure the department has resources on hand to administer employee benefits
• Support a departmental orientation programme so new hires get the right training
• Ensure employees are cross-trained to support daily operations
• Use on-the-job training tools, supervise ongoing training initiatives and conduct training when needed
• Coordinate and facilitate new hire orientation to create a positive first impression and highlight guest service culture
• Ensure all new hires attend and leaders take part in training programmes
• Work with the management team so departmental orientation processes are in place
• Help maintain effective employee communication channels, including daily communications and property-wide meetings
• Review progressive discipline documentation for accuracy and consistency, and decide on appropriate action
• Use an open door policy to acknowledge employee problems or concerns promptly
• Refer employee issues to the Department Manager or escalate to the Director of Human Resources or Multi-Property Director of Human Resources
• Partner with Loss Prevention on employee accident investigations when needed
• Communicate performance expectations in line with each position's job description
• Ensure employee files hold required employment paperwork, performance management and compensation documentation, kept secure for the required period
• Ensure compliance with procedures for accessing, reviewing and auditing employee files and with the Privacy Act
• Keep medical records in a separate, secure and confidential file
• Facilitate random, reasonable belief and post-accident drug test