2 jobs
Fresh roles every day. Roles from company careers sites are marked.
Job listings
Full-timeCustomer service· Posted 7 Oct
Community Ambassador - Reception
JJLLApply on company site
Salary
Not stated by the company
When
Full-time hours
Where
NEPunggol Coast
How well do you match? See it now →
Free with a WorkJio account: we compare your profile with this job and show what you already meet.
- Start
- Not stated
- Work mode
- On-site
- Experience
- Experienced
About the role
This role sits within a regional workplace experience team at a real estate services firm, where you will lead efforts to build open, collaborative relationships with clients through authentic workplace experiences. You will handle internal and external communication as well as event management alongside client leadership, blending work and life in a human-centred way. It suits someone with a strong hospitality or front-of-house background who enjoys organising events and engaging with many different stakeholders.
What you'll do
- Create and run a fun, impactful client engagement strategy
- Engage with guests, employees and key stakeholders
- Embed a culture of empowerment, engagement and fulfilment within the facilities management team
- Work with relevant parties on space management using data analytics
- Develop client support and feedback initiatives such as FAQs
- Build a community of ambassadors delivering authentic, caring and timely soft services
- Lead internal communication strategies with client leadership to improve culture and employee engagement
- Liaise with the firm's team and the client on soft service delivery
- Share event and celebration content through internal monitors, blog posts, newsletters and other channels
- Adopt innovative communication approaches
- Champion monthly stakeholder meetings to strengthen relationships
- Formulate a monthly and annual events calendar with an implementation plan
- Build and maintain standard operating procedures
- Organise event logistics including decor, catering, entertainment, transport, location, invitee lists, special guests, equipment and promotional material
- Provide outstanding customer service and organise memorable events that exceed client expectations
- Propose ideas to improve event and service quality
- Handle events reporting and customer feedback surveys
- Develop an easy-to-adopt event planning process
- Coordinate event orders with clients, team and vendors
- Develop and manage the vendor network
- Help manage on-site contractors to ensure they meet required standards, including inspecting their work
- Assist with procurement of consumables and services
- Host monthly or quarterly vendor meetings and upload minutes, action plans and improvement plans
- Support financial processes so requirements are completed accurately and on time
- Handle purchase orders, invoices, work orders, track reports and submit monthly accruals to the Workplace Manager
- Ensure finance KPI scores are met
- Assist with the event risk management programme
- Take part in disaster recovery and business continuity plans
- Follow escalation and incident reporting procedures
- Comply with the firm's business conduct guidelines, procedures and strategies
- Achieve key performance indicators and service level agreement targets
Good to know
- Full-time, on-site role in Singapore
Requirements
- More than 5 years of event management or front-of-house experience in hospitality or real estate
- A strong portfolio of previously managed events such as weddings, meetings, parties and corporate events
- Excellent time management and communication skills
- Sales skills and the ability to build productive business relationships
- Able to manage multiple projects independently
- Proficiency in MS Office
Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.
Open applicationListed from JLL’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.
Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing
Listing ID 7182·