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Not stated
Work mode
On-site
Experience
Experienced
About the role
This role sits within the Wealth Data & Analytics Production Management team, supporting a global platform that supplies data for private banking and wealth services. You will keep that platform stable and efficient for users across the business. It suits an experienced application support professional who can work with limited supervision and handle complex production issues.
What you'll do
Provide technical and business support to users of internal applications, resolving issues quickly
Maintain applications that are already live and running in daily operations
Manage and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Carry out start-of-day checks, continuous monitoring and regional handover
Perform same-day risk reconciliations
Develop and maintain technical support documentation
Identify ways to get the most out of the applications in use
Assess risk and impact of production issues and escalate to business and technology management promptly
Ensure storage and archiving procedures are in place and working correctly
Define scope and objectives for complex application enhancements and problem resolution
Review and develop application contingency planning so users have availability
Work with development and production support teams to prioritise bug fixes and support tooling needs
Take part in application releases from development through testing and deployment into production
Carry out post-implementation analysis to confirm successful system design and functionality
Consider the implications of applying technology to the current environment, identifying risks, vulnerabilities and security issues and communicating the impact
Ensure essential procedures are followed and help define operating standards and processes
Act as a liaison between users or traders, internal technology groups and vendors
Raise problems to the right technology and business teams while adhering to Service Level Agreements
Act as advisor or coach to new or junior analysts
Provide evaluative judgement based on analysis of factual information in complicated and unique situations
Own support project items covering stability, efficiency and effectiveness initiatives
Act as a subject matter expert to senior stakeholders and other team members
Assess risk when business decisions are made, driving compliance with laws, rules and regulations, adhering to policy and escalating control issues with transparency
Perform other duties and functions as assigned
Good to know
You will be expected to operate with limited direct supervision and exercise independent judgement
The role involves coaching and training new recruits
Requirements
5-8 years experience in an application support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritisation
Effective written and verbal communication, able to explain technical issues in simple terms
Demonstrated analytical skills
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