Full-timeHotels & hospitality· Posted 21 Nov
Ascott Host
CapitaLandFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
How well do you match? Check in 10 seconds →
Free with a WorkJio account: we compare your profile with this job and show what you already meet.
- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
You will deliver personalised service to residents at an Ascott serviced residence, aiming to make them feel at home and leave a lasting good impression. The role works closely with Housekeeping, Engineering and Security teams and reports to the Manager or Assistant Manager, Guest Service. It suits service-minded people who enjoy talking with others and organising memorable events.
What you'll do
- Look after residents from arrival through to departure
- Provide in-room check-in for VIP residents
- Attend to and anticipate residents' queries and needs
- Recommend nearby amenities and places of interest, and help arrange travel, tours and restaurant bookings
- Keep residents' accounts, information and preference profiles up to date
- Handle and log feedback and complaints, carry out service recovery and escalate to supervisors and managers
