Free with a WorkJio account: we compare your profile with this job and show what you already meet.
Share with a friend
Start
Not stated
Work mode
On-site
Experience
Experienced
About the role
This regional role drives operational excellence, performance analytics, governance and reporting across Asia Claims operations. You will work closely with market Claims teams, Regional Operations Performance, Risk & Governance and Health leadership to set performance standards, deliver insights and strengthen governance frameworks. It suits an experienced claims or operations professional who is comfortable influencing stakeholders across multiple markets.
What you'll do
Establish, maintain and refine regional Claims KPIs aligned with market requirements
Partner with Regional Operations Performance teams on KPI definitions, measurement standards, data quality and corrective actions
Conduct performance analytics on historical and current operational data to spot trends, gaps, risks and opportunities
Develop insights and recommendations to improve operational effectiveness, customer outcomes and claims efficiency
Support monitoring and reporting of claims performance indicators across Asia markets
Analyse claims data, referral trends and rule performance to identify automation improvements
Recommend enhancements to Automated Adjudication and Straight-Through Processing capabilities
Collaborate with Claims, Underwriting and Risk stakeholders on governance and implementation of optimisation initiatives
Serve as Regional Claims Subject Matter Expert for claims dashboards and reporting initiatives
Respond to dashboard-related inquiries from market stakeholders and guide data interpretation
Review dashboard enhancements and User Acceptance Testing outcomes
Coordinate regional governance activities including scheduling meetings, tracking submissions, managing communications and following up on actions
Support targeted market audits and reviews under the Asia Claims Adjudication Audit Program
Support preparation of meeting materials, document decisions and monitor completion of action items
Maintain regional governance processes and controls
Consolidate and prepare reports and presentation materials for regional and global stakeholders
Produce management reporting packs, analysis and executive presentations on claims performance, risks, improvement initiatives and business outcomes
Support preparation of committee and leadership reporting materials
Act as Records Coordinator for the Regional Claims SharePoint site
Maintain governance, accessibility and organisation of claims-related documentation and collaboration resources
Support knowledge sharing and information management across regional and market teams
Provide support, backup and represent the regional Claims team as needed
Good to know
Hybrid working arrangement
Opportunity to learn and grow your career
Flexible environment supporting well-being and inclusion
Part of a global team
Requirements
Proven experience in insurance claims operations, operational performance management, governance or business analytics
Strong analytical skills to interpret operational data, identify trends and generate actionable insights
Demonstrated experience developing executive-level reports, dashboards and management presentations
Excellent stakeholder management and communication skills
Ability to influence and collaborate across multiple markets and functions
Experience in a regional or multinational environment is preferred
Benefits
Learning and career growth support
Flexible working environment
Well-being and inclusion focus
Global team environment
Jio can write this application for you
Jio reads this job and your profile, then writes a short letter in your words. You read it, change anything, and send it yourself. Nothing is sent until you say so.
