Assistant Director, Patient Experience (SKCH)

About the role

You will provide strategic leadership to advance a patient-centred service culture across SingHealth Community Hospitals. You will develop and drive system-wide frameworks, strategies and programmes for patient experience, feedback management, service recovery, service excellence and patient experience analytics. You will lead the Patient Experience team and work closely with clinical leaders, operational teams, corporate functions and HQ counterparts to identify service gaps and strengthen service recovery capabilities. You will also provide strategic advice on complex patient experience and feedback matters to inform decision-making and strengthen patient trust.

Requirements

• Degree in Arts and Social Sciences or related discipline preferred
• At least 8 years of relevant experience in communications or public relations within a service-oriented organisation
• Minimum 2 years of managerial or supervisory experience
• Strong interpersonal relations, resourceful and able to work independently
• Strong written and oral communication skills