Singapore PoolsFrom company site
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You will handle customer enquiries, feedback and account-related requests across all touchpoints such as calls, email, walk-in and live chat. You will respond within set service standards and contact customers whose accounts are flagged during KYC, screening or exclusion checks to advise on follow-up actions. You will also perform e-KYC maker duties, process SMSes via CRM, and manage payment, account update and other related cases. During service disruptions, you will manage surges in customer contacts and escalate for service recovery. You will provide first-level review of disputes and support investigations, while guiding new assistant officers and ensuring compliance with company policies.
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