Full-timeOperations & management· Posted 26 Sept

Assistant Station Manager, TEL

SMRTFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will support the daily running of a train station, helping to get the station ready for rail service, keeping commuters safe and moving, and assisting passengers at the Passenger Service Centre. This role suits someone who enjoys talking to people, stays calm in a fast-paced setting, and can juggle several tasks at once. You will also step in during incidents and service disruptions.

What you'll do

Carry out first-level maintenance on fare gates, ticketing machines and other AFC equipment
Help passengers with fare and directional questions, and attend to unwell commuters including giving first aid
Watch CCTV and make public announcements when needed
Respond to alarms such as MFT, ISCS, fire alarm, PEC and ESP activations
Keep passengers safe on escalators and while boarding and alighting trains

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Handle incidents and alarms on platforms and trains, and act as hand signalman when required

Help with detrainment of passengers when needed

Give travel directions within the train network

Operate or man trains to respond quickly to faults and alarms and keep delays to a minimum

Check for illegally parked or abandoned bicycles and belongings

Inspect and act on passengers using concession tickets illegally, travelling without valid tickets, or flouting rules such as drinking, eating or smoking in the station

Liaise with cleaning staff for station and toilet cleaning

Report equipment faults to the Station Manager and file them through the Maintenance Management System

Open and close the station on schedule and switch equipment on or off before and after traffic hours

Check the station for remaining passengers before closing

Facilitate track access outside revenue hours and check for oil spills on platform tracks after the last Engineering Train

Manage and report incidents and emergencies involving staff, passengers, trains, the Passenger Service Centre and the station, including crowd control, fire, bomb hoax and flooding

Put up signs during rail incidents or delays to keep passengers updated

Assist with service recovery during train service disruption

Good to know

You will work 3 rotating shifts based on a duty roster
NITEC or Higher NITEC in an Engineering discipline is required

Requirements

NITEC or Higher NITEC in an Engineering discipline
Able to work 3 rotating shifts based on a duty roster
Enjoys communicating with people and is service oriented
Able to work in a fast-paced, customer-facing environment
Service-oriented mindset and pleasant disposition
Able to multi-task when responding to station operation needs

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Assistant Station Manager, TEL

About the role

What you'll do

Good to know

Requirements

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