Full-timeTech & engineering· Posted 21 Sept
Associate Engineer, Service Desk (Networks)
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- No experience needed
About the role
This role sits within Singtel Networks, supporting both internal and external users of mobile and fixed services. It is a service desk position suited to someone who enjoys troubleshooting and helping people, and no prior experience is needed.
What you'll do
- Handle user enquiries through channels such as phone and email, meeting agreed service levels
- Serve as the first and main point of contact before issues move to higher support levels
- Carry out initial diagnosis of problems and incidents and help resolve them using the details users provide
- Show understanding of the customer's business needs and apply strong customer service
- Give remote assistance using basic technical and service knowledge, asking probing questions and using diagnostic methods
