ContractAdmin & office· Posted 6 Oct

Associate Executive, BSS CSS Management Unit (Contract)

SingHealthFrom company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This contract role sits with the Breast Cervical Screen Singapore Management Unit at SingHealth, supporting the national women's screening programme. You will handle administrative and operational tasks while acting as the main point of contact for women seeking information and appointments. It suits someone organised, detail-oriented and comfortable with both public-facing service and back-end coordination.

What you'll do

Generate result notification, rescreen and follow-up letters within deadlines, dispatch them by courier or SingPost, and resolve issues during generation
Retrieve voicemails daily and return calls to clients
Monitor undelivered mail and reprint letters when requested

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Verify and update client particulars in the system

Support timely follow-up communications and appointment matters with the National Cancer Centre Singapore

Answer incoming calls and respond to enquiries from clients, physicians and other healthcare workers about the screening programme

Manage appointment bookings, cancellations and rescheduling, and record public feedback

Collate and manage programme database systems, and prepare monthly statistical reports

Coordinate education and outreach events such as talks, booth exhibitions and roadshows, liaise with public organisations for public talks, join health promotional events and prepare event materials

Monitor and replenish office inventory, liaise with vendors for letterheads, envelopes and pamphlets, coordinate courier and SingPost operations, coordinate with the Health Promotion Board for BSS and CSS pamphlet supply, verify invoices and submit claims

Maintain office equipment and liaise with vendors for repairs

Good to know

Occasional weekends or evenings required for roadshows and public events
Occasional travel to SingHealth Polyclinics and Hospitals

Requirements

Diploma in any discipline, or GCE N-Level or equivalent with at least 6 years of relevant experience and demonstrated competency
Customer service experience in healthcare or a call centre is an advantage
Pleasant disposition with good phone etiquette, interpersonal and communication skills
Detail-oriented and self-motivated, able to work independently and in a team
Resourceful and able to manage priorities in a fast-paced environment
Willing to work occasional weekends or evenings for roadshows and public events

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SingHealth

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Associate Executive, BSS CSS Management Unit (Contract)

About the role

What you'll do

Good to know

Requirements

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