Banquet Operations Manager - Conrad Singapore Orchard

About the role

Oversee the planning and execution of all banquet events, ensuring every detail is perfect. Work closely with guests to understand their vision and bring it to life with precision and flair. Maintain a high customer service focus, resolve issues proactively, and communicate clearly with customers and colleagues. Manage team rosters, training, and performance, and coordinate with other departments to maintain standards. Prepare financial and operating reports and ensure safe and healthy working practices.

Requirements

• 3–5 years of relevant managerial experience in a 4- or 5-star hotel or comparable hospitality environment
• Good command of English, both written and verbal
• Proficient in relevant computer systems and applications
• Strong leadership, people management and training skills
• Good knowledge of F&B operations, including service standards, cost control, labour planning, beverage menu development, merchandising and basic financial or accounting processes
• Willingness to work according to operational requirements, including shifts, weekends and public holidays where applicable