Full-timeFinance & accounting· Posted 8 Oct

Billing and Settlement Operations Technical Lead

WiseApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role is the technical anchor and operational owner for two Global Cards Operations domains: Cards Billing Operations and Cards Settlement Operations. You will work at the intersection of operations, product, and engineering, leading initiatives that cut costs, remove junk fees, and keep scheme payouts on time. It suits someone with deep Visa/Mastercard billing and settlement knowledge who also enjoys managing and coaching a team.

What you'll do

Set the strategy for Spend Billing and Settlement Operations, targeting lower scheme costs while meeting payout SLAs and keeping strong internal controls.
Own the yearly roadmap, team OKRs, and delivery plans that support Product initiatives such as country launches, new products, contribution margin improvements, and operational scalability.

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Be accountable for domain KPIs including settlement payout SLA, billing reconciliation rate, cost per transaction, and avoidable cost reduction.

Lead root-cause analysis for settlement delays, payout discrepancies, billing issues, and control gaps, and drive incidents to resolution.

Design scalable solutions that reduce manual reconciliation and manual payout work.

Ensure scheme mandates are rolled out effectively and act as the main point of contact for external auditors, providing control evidence and making sure remediation happens on time.

Improve Billing and Settlement processes with appropriate checks, approvals, and accountability.

Partner with Finance, Treasury, Analysts, Payment Operations, and Internal Controls across Tallinn and London on billing and settlement matters, including month-end reporting, internal controls reports, and banking integrations with US BIN sponsors.

Directly manage the team, clarify ownership, support performance and growth, and upskill members in project management, SQL, dashboards, automation thinking, and practical AI usage.

Good to know

Full-time role based in Singapore.
You will work with colleagues in Tallinn and London.

Requirements

Strong Visa/Mastercard billing and settlement domain expertise, including scheme billing, settlement cycles, mandates, and partner cost structures
Solid understanding of payment methods and banking integrations, including settlement payouts through rails such as direct debits and bank transfers
People management skills to manage, coach, develop, and upskill a team
Strategic planning skills to own yearly roadmaps, OKRs, priorities, and delivery plans
Stakeholder management skills and the ability to context-switch easily
Clear decision-making and communication skills for explaining complex billing, settlement, cost, and control issues to senior stakeholders

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Billing and Settlement Operations Technical Lead

About the role

What you'll do

Good to know

Requirements

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