Full-timeCustomer service· Posted 1 Sept
Client Contact Analyst (Japanese speaking)
CitiFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This role sits within a banking customer service team, handling day-to-day client servicing for business and individual banking clients. You will act as the main point of contact for client instructions, working closely with operations and middle office colleagues. It suits someone with client-facing experience who is comfortable juggling multiple tasks in a fast-paced, compliance-driven environment.
What you'll do
- Confirm client instructions over the phone, excluding investment-related matters
- Process client transactions for business and individual banking accounts
- Complete transactions in line with audit and compliance standards and within set timelines
- Take ownership of client instructions and work with operational and middle office teams to execute them accurately and on time
