Full-timeFinance & accounting· Posted 7 Dec

Client Service Intmd Analyst (Officer)

CitiFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within Citi Wealth, the combined private bank and consumer wealth business, and supports risk and control work for client service operations. It suits a developing professional who can handle most issues on their own and apply analytical thinking to complex problems. You will work closely with stakeholders across related teams.

What you'll do

Investigate escalated cases that may involve SPR, regulatory or policy breaches
Run sanity checks on regulatory reportable surveillance samples, surveillance outcomes and misconduct reporting
Provide monthly updates on surveillance outcomes, including trend analysis
Conduct risk and control assessments, including evaluating business changes, and interpret data to make recommendations

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Identify root causes through research and interpretation, then draft preliminary recommendations for corrective actions with stakeholders

Monitor control breaches and share lessons learned for process improvement within the team

Review control designs and management practices, interpret findings and identify policy gaps for risk mitigation

Ensure control assessments are timely, accurate and complete before and after process execution

Analyse risks according to policy requirements and make recommendations

Support recording and responding to risk events with accurate and timely information

Assess risks within scope to confirm adequate controls are in place

Help implement standards and procedures for risk management and build working knowledge of industry practices

Identify inconsistencies in data or results related to control points and processes, and recommend improvements

Good to know

Full time role based in Singapore
Citi offers well-being programs including telehealth, health advocates and confidential counseling, with coverage varying by country
Support for financial well-being and future planning is provided

Requirements

3-5 years relevant experience
Ability to multi-task with strong organizational and time management skills
Strong verbal and written communication skills
Ability to problem solve and analyze data with attention to detail
Proficient in Microsoft Office, especially MS Excel
Bachelor's or university degree or equivalent experience

Benefits

Physical and mental well-being programs including telehealth options, health advocates and confidential counseling (coverage varies by country)
Support for financial well-being and future planning

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Client Service Intmd Analyst (Officer)

About the role

What you'll do

Good to know

Requirements

Benefits

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