Skip to content
Applying is always free. We will NEVER ask for your Singpass password or bank log-in. ScamShield 1799 (opens in new tab)
Applying on WorkJio is always free. WorkJio and its verified employers will NEVER ask job seekers to pay, transfer money, or disclose bank log-in or Singpass passwords. Call the 24/7 ScamShield ↗ (opens in new tab) Helpline at 1799 if you are unsure whether something is a scam.
Applying is always free. We will NEVER ask for your Singpass password or bank log-in. ScamShield 1799 (opens in new tab)
Applying on WorkJio is always free. WorkJio and its verified employers will NEVER ask job seekers to pay, transfer money, or disclose bank log-in or Singpass passwords. Call the 24/7 ScamShield ↗ (opens in new tab) Helpline at 1799 if you are unsure whether something is a scam.
A Singapore job board for part-time, gig and full-time work, from verified employers and companies’ own careers pages. Every listing is scam-checked, and applications made on WorkJio get a status update.
Full-time Finance & accounting · Posted 2 Oct
Client Service Manager S Standard Chartered From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role This role sits within Financing & Securities Services and focuses on keeping the bank's most important global clients satisfied. You will work with Business Account Managers, Relationship Managers and other internal teams to deliver consistent, high-quality service to large financial institutions. It suits someone with deep securities operations experience who can balance client needs with cost management.
What you'll do Work across the bank to ensure best-in-class service quality for clients Maintain consistent service levels for clients Develop a thorough understanding of clients and deliver in challenging situations Anticipate and embrace change to keep a competitive edge Identify innovative solutions to client requirements, reusing existing capabilities Know someone for this? Share it
Client Service Manager job at Standard Chartered, Singapore | WorkJio
Spot growth opportunities from existing business and refer new products or services to FSS RMs and Sales
Understand each client's business model and proactively manage their requirements
Monitor competitor offerings and address any gaps
Act as first point of contact per the agreed client matrix and lead day-to-day issue resolution
Ensure internal stakeholders and clients adhere to agreed KPIs
Attend periodic service reviews
Lead by example and build team culture and values
Set tone and expectations for country service teams and collaborate with risk and control partners
Attend ongoing training and development
Provide objective feedback and guidance to internal stakeholders
Identify, assess, monitor, control and mitigate risks to the Group
Act in line with the bank's Risk Management Framework and departmental policies
Assess governance arrangements and oversee changes where needed
Maintain awareness of the regulatory framework and relevant requirements
Deliver effective governance and work cooperatively with local regulators
Display exemplary conduct and uphold the Group's Values and Code of Conduct
Embed high ethical standards and ensure compliance with laws, regulations and the Group Code of Conduct
Lead Singapore FSS Client Solutions to achieve Conduct Principles outcomes
Identify, escalate, mitigate and resolve risk, conduct and compliance matters
Liaise with technology and operations teams to define common standards for managing client operational relationships
Communicate Client Solutions strategy to business partners
Work with BAMs, FSS RMs, Sales and Product Management to define and prioritise client requirements
Embed the Group's brand and values in Singapore FSS Client Solutions and perform other assigned responsibilities Good to know Ongoing training and development is provided The role involves working with multiple internal and external stakeholders across markets Requirements 7+ years of experience in operational client relationship management or client services Extensive end-to-end securities operations experience Knowledge of funds administration operations or client servicing Knowledge of transfer agency operations or client servicing Knowledge of global custody operations or client servicing Extensive end-to-end knowledge of Financing & Securities Services within financial markets Benefits Ongoing training and development Apply on the company website
You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.
Open application Listed from Standard Chartered’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing
Listing ID 5314 · Report this listing
More jobs like this Want finance & accounting jobs like this sent to you?
Jio sends new ones each evening on Telegram. Free, stop any time.
Get them from Jio 
