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Full-time HR & recruitment · Posted 14 Sept
Cluster Learning & Development Manager - Conrad Singapore Marina Bay and Conrad… H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Experienced About the role You will lead learning and development across two Conrad properties in Singapore, shaping training strategy and building a culture of continuous growth. This role suits an experienced L&D or HR professional from hospitality who enjoys coaching leaders and driving service excellence.
What you'll do Develop and execute the annual cluster learning and development strategy aligned with business goals and brand standards. Lead the design, implementation and evaluation of learning and capability-building initiatives across both hotels. Build a culture of continuous learning supporting operational excellence, retention and career growth. Know someone for this? Share it
Cluster Learning & Development Manager - Conrad Singapore Marina Bay and Conrad… job at Hilton, Singapore | WorkJio
Identify learning needs through performance data, guest feedback, quality audits and business priorities.
Ensure training delivers measurable improvements in guest satisfaction, team engagement and operational performance.
Champion the luxury service culture and ensure team members understand and embody the service philosophy.
Facilitate brand immersion programmes reinforcing luxury hospitality standards.
Lead initiatives strengthening service excellence, guest engagement and personalised luxury experiences.
Collaborate with department leaders to embed brand standards into daily operations and behaviours.
Develop leadership capability through structured programmes, succession planning and coaching.
Facilitate leadership development programmes and support regional and global learning participation.
Coach department heads, managers and supervisors in leadership effectiveness and people development.
Support talent reviews and succession planning to strengthen leadership bench strength.
Drive onboarding, orientation and assimilation programmes.
Manage and facilitate mandatory brand and hotel-specific training.
Design learning pathways for technical skills, service excellence and career growth.
Support individual development plans and career conversations.
Mentor high-potential team members and emerging leaders.
Partner with HR and business leaders on talent management and workforce capability.
Support organisational change, culture transformation and engagement strategies.
Conduct learning needs analyses to address capability gaps.
Facilitate interventions improving team effectiveness and workplace culture.
Develop and enhance a cluster train-the-trainer programme across both hotels.
Establish a departmental trainer framework with qualified certified trainers.
Partner with department heads to identify and develop departmental trainers and subject matter experts.
Facilitate train-the-trainer certification covering adult learning, facilitation, coaching and evaluation.
Equip departmental trainers to deliver onboarding, technical, service, compliance and brand training.
Monitor trainer effectiveness through audits, observations and feedback.
Conduct trainer calibration sessions for consistency with brand standards.
Maintain a training governance framework driving ac Requirements Experience in learning and development, preferably in hospitality Able to develop and implement training strategies Strong facilitation and coaching skills Able to manage training budgets Able to work across two hotel properties Apply on the company website
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