ContractOperations & management· Posted 1 Oct

Commercial Operations Executive/Senior Executive (6 Months Contract)

Richemont (Cartier and maisons)From company site

Salary

Not stated by the company

When

To be confirmed

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This is a six-month contract supporting commercial operations for a luxury watch Maison, working closely with boutique teams on day-to-day running and client engagement. The role suits someone with a luxury or retail background who is organised, analytical and comfortable coordinating across several stakeholders.

What you'll do

Work with boutique teams to keep daily operations running smoothly
Make sure boutique staff know and follow all policies, SOPs and guidelines
Put together monthly commission payouts
Handle uniform management across boutiques, including order approvals, buffer stock and budget tracking

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Support new hire onboarding, including uniform coordination and system access

Coordinate boutique operational needs such as air-conditioner servicing, pest control and floral arrangements

Help plan and run boutique activations

Manage CRM tools and use their full capabilities for client interaction and data management

Track and analyse CRM KPIs and cross-channel trends to improve client retention, reactivation, engagement and conversion

Oversee integrated CRM campaigns and client communication across touchpoints for a consistent brand experience

Set omnichannel CRM guidelines and best practices, and suggest new client acquisition strategies

Partner with boutique teams to strengthen clienteling and CRM adoption

Manage all e-commerce orders

Work closely with the CRC team to grow e-commerce sales and cross-channel conversion

Good to know

Six-month contract
Full-time role based in Singapore

Requirements

At least 4 years of experience in the luxury commercial or retail industry
Bachelor's degree
Experience working in multicultural environments with diverse management stakeholders
Expert in Microsoft PowerPoint and Excel
High proficiency in reporting tools
Strong strategic and leadership ability

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Richemont (Cartier and maisons)

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Commercial Operations Executive/Senior Executive (6 Months Contract)

About the role

What you'll do

Good to know

Requirements

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