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Not stated
Work mode
On-site
Experience
Some experience
About the role
You will be the first point of contact for guests at Conrad Singapore Orchard, handling check-ins, check-outs and enquiries throughout their stay. The role sits within the Conrad Services Centre team, overseeing daily tasks and supporting the Centre Manager when needed. It suits someone who enjoys guest-facing work, stays calm under pressure and is comfortable handling many calls at once.
Maintain high service standards and a courteous manner on all calls, following Forbes standards
Answer internal and external calls, take restaurant bookings, handle emails and guest communications, and respond to enquiries and special requests
Handle guest comments and liaise with the Duty Manager when required
Manage several calls at the same time
Keep up to date with hotel facilities, restaurant and bar menus, promotions, floor plans and capacities
Use guest history information to ensure recognition and accuracy
Give directions to the hotel from any location
Keep communication streamlined with the team and guests for consistent results
Update the restaurant guest database, tracking regulars, VIPs, birthdays and anniversaries to offer reservations
Handle enquiries, group bookings and daily reservations efficiently
Follow Hilton grooming standards including uniform, cleanliness and personal hygiene
Know the hotel's emergency procedures and carry them out correctly
Maintain telephone equipment to a high standard
Handle messages accurately and promptly
Record and process wake-up calls correctly
Keep the Conrad Service Centre team informed of daily events and in-house VIPs
Maintain full security of the Conrad Service Centre
Keep a practical manual backup trained for system downtime
Know procedures for Kipsu, SynergyMMS and OnQ PM
Control the hotel's telephone and mobile phone inventory
Promote Hilton Honors and its benefits to guests, ensuring existing members receive recognised service
Good to know
Rotating shifts, weekends and public holidays may be required
Travel perks include 110 nights of discounted stays, with rates from $40 USD per night through the Go Hilton programme
Health and welfare benefits include checkups, dental cleanings and new glasses
Benefits depend on location and the terms of each programme
Requirements
Experience or qualifications in hospitality, tourism, customer service or a related field is an advantage
Professional appearance and commitment to grooming standards
Genuine passion for guest experience and customer service
Strong communication and interpersonal skills
Able to build positive relationships with guests and colleagues
Able to work collaboratively in a team
Benefits
110 nights of discounted travel with room rates from $40 USD per night through Go Hilton
Health and welfare benefits including checkups, dental cleanings and new glasses
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