Full-timeMarketing & comms· Posted 26 Aug

Customer Research & Insights Manager

PrudentialFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

Apply on company site

How well do you match? Check in 10 seconds →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits in the Customer Experience Team within the Customer Division, reporting to the Head of Customer Experience. You will build and run the customer insights practice, turning research into practical direction for strategy, segments, marketing, product design and communications. It suits someone with strong consumer research and analytics experience who enjoys working with many teams and stakeholders.

What you'll do

Drive the customer insights practice and embed research findings into strategies, segment understanding, marketing programmes, product design and corporate communications.
Apply consumer research best practices to understand current and prospective customers, prospects and Singapore consumers.

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

Support internal insights work by gathering input from distributors, stakeholders and employees to find ways to improve experience.

Advise on suitable research methods and options to collect and deliver actionable insights.

Prioritise incoming research requests and work with CX team members to manage them and deliver insights on time.

Champion the use of customer insights when designing products, services and customer experiences.

Consolidate findings into actionable items, reports and presentations for senior stakeholders.

Promote open sharing of insights and insight methods to support a customer-centric culture.

Manage external partners and source new ones to bring in relevant insights and knowledge.

Manage budget to ensure spending stays within or below plan.

Support initiatives that improve CX management, including monitoring complaints, incidents and service initiatives that affect NPS.

Good to know

Based in Singapore.
Works with Customer, IT, Product, Finance and Operations teams, as well as customers, partners and agents.

Requirements

7–8 years of relevant experience in customer insights and/or market research
Strong project management skills and ability to handle multiple tasks at once
Experience managing projects involving multiple internal and external stakeholders
Minimum Bachelor's Degree, preferably in business, communications, management, marketing or finance
Strong consumer insights research and analytics skills, possibly including behavioural science
Able to work well in a dynamic and evolving environment

Benefits

Equal opportunity employer
Reasonable adjustments to support people with individual physical or mental health requirements

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Listed from Prudential’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles.

Is this your company? Roles that show a salary rank higher on WorkJio. Claim or remove this listing

Prudential

Apply on site

Customer Research & Insights Manager

About the role

What you'll do

Good to know

Requirements

Benefits

More jobs like this

Product Owner, Digital Acquisition

Principal, Commercial Go-to-Market Strategy Lead

Senior Manager/Associate Director, Marketing & Outreach

Regional Senior CRM Associate

Manager, Marketing Communications (A&P) (Based in Singapore)

(Senior) Development Partner, Promotion