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Full-time Customer service · Posted 29 Sept
Customer Support Manager, Project System Business (Data Centre), APAC R Rolls-Royce From company site
Salary
Not stated by the company
Where
Singapore Tukang, Singapore (West)
Start Not stated
Work mode On-site
Experience Experienced About the role This role leads regional service operations and technical support for mtu power generation systems across APAC, with a strong focus on data centre and mission-critical applications. Based at the Tukang site in western Singapore, you will act as a senior technical escalation point for distributors, project teams and key accounts. It suits an experienced engineering professional who is comfortable working at both hands-on technical and strategic service operations levels.
What you'll do Provide 2nd level technical support for mtu engines, gensets and control systems across APAC, prioritising data centre and critical infrastructure projects Know someone for this? Share it
Customer Support Manager, Project System Business (Data Centre), APAC job at Rolls-Royce, Singapore | WorkJio
Act as escalation point between APAC distributors and Global Level 3, R&D and factory teams
Lead complex troubleshooting across mechanical, electronic, automation and software systems
Analyse operating data to diagnose failures, identify root causes and drive corrective actions
Determine warranty versus commercial responsibility for defects with strong technical justification
Participate in engineering reviews, validation, operability studies and commissioning planning
Review commissioning procedures and technical deliverables, identifying gaps and risks early
Provide technical oversight during commissioning of data centre power systems, ensuring compliance with specifications and uptime requirements
Support project teams to resolve product and operational issues through closure
Drive service quality improvement initiatives across APAC
Lead investigations, corrective actions and continuous improvement programmes
Work with distributors and service teams to standardise processes and elevate regional capabilities
Support Correction-in-Field (CiF) activities and technical validations
Partner with Service Sales to support repair strategies, service proposals and lifecycle solutions
Review and validate technical aspects of quotations for service and project-related activities
Contribute to standardisation of commissioning and service practices across APAC
Support hyperscale data centre customers and key accounts across APAC
Provide remote and on-site technical support for high-impact issues
Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery
Act as a trusted technical advisor to both customers and internal stakeholders Good to know Permanent contract Willingness to travel across APAC to support projects and critical issues Relocation assistance is not available for this position Requirements Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline Minimum 8–12 years of experience in service operations, technical support or commissioning Experience in power generation, diesel/gas engines or critical infrastructure environments Mandatory experience in data centre, mission-critical or hyperscale environments Proven experience supporting or managing APAC regional service operations Strong knowledge of diesel and gas generator systems (mtu preferred) Benefits Opportunity to work on world-class solutions Culture that values individuality and diverse perspectives Apply on the company website
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