Full-timeTech & engineering· Posted 3 Sept

Data Center IT Technician

JLLFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports daily IT and data center operations for a facilities services team in Singapore. You will act as first-level technical support, handle customer requests, and carry out hands-on infrastructure work to keep data center facilities and services running smoothly. It suits someone with some data center exposure or solid IT hardware, software and networking knowledge who is comfortable with physical work and ticketing systems.

What you'll do

Handle customer requests by phone, email and ticketing systems
Give basic technical support and troubleshooting for hardware, software, installation and setup issues
Escalate complex issues to Level 2 support and track tickets until resolved
Carry out hardware installation, rack and stack, cabling, testing and decommissioning

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Provide remote hands support such as equipment checks, power cycles, component replacements, hardware upgrades and cable testing

Coordinate incoming and outgoing shipments and verify equipment deliveries

Support service management by creating, updating and closing service, incident and change tickets

Assist with physical access management and security procedures in the data center

Support Power Maintenance Events and other operational activities

Maintain inventory, spare parts, cabinets and consumables, and conduct physical audits to keep asset records accurate

Work with internal teams, vendors and clients on operational and project needs

Support knowledge sharing, training and continuous improvement

Perform other duties as assigned

Good to know

On-site role in Singapore

Requirements

Bachelor's degree, Nitec or Diploma
1–2 years of data center experience, or strong knowledge of IT hardware, software and networking
Experience with Microsoft server products and basic understanding of data center power schemes
Proven ability to do hardware rack/stack, cabling, decommissioning and remote hands tasks
Experience with logistics, inventory tracking and database updates
Able to follow Standard Operating Procedures and manage incident/change support tickets

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Data Center IT Technician

About the role

What you'll do

Good to know

Requirements

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