Full-timeTech & engineering· Posted 1 Oct

IT Support Specialist

Kuehne+NagelFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will support the technology infrastructure behind a global logistics company's systems and operations. The role involves helping end users with their devices and applications while keeping everything compliant with company standards. It suits someone methodical who enjoys troubleshooting and working with a wider IT team.

What you'll do

Give technical support to end users through phone, email, chat or face to face.
Diagnose and fix problems with desktops, laptops, mobile devices, printers and other peripherals.
Set up, configure and look after operating systems, software and hardware according to corporate standards.
Handle endpoint devices using company tools such as RMM, MDM or EMM platforms.
Make sure all endpoints follow IT policies and security standards.

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Keep accurate records of support requests, how they were resolved, and hardware and software inventory.

Work with other IT colleagues to escalate and solve complex issues.

Help with onboarding and offboarding, including preparing and retiring devices.

Take part in IT projects such as infrastructure upgrades, system rollouts and process improvements.

Carry out other duties assigned by the manager.

Good to know

Global exposure with a presence in over 100 countries.
People-centric culture where your voice matters.
Learning and development through training and career pathways.
Innovation and sustainability focus.
Rewards and recognition for performance and potential.

Requirements

Experience with ITSM platforms
Proficiency with endpoint management tools like Microsoft Intune, Kaseya, or other RMM/MDM/EMM platforms
Strong knowledge of Windows and mobile OS environments
Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting
Familiarity with endpoint security, patch management, and compliance standards
Microsoft 365 & Active Directory administration and user support experience

Benefits

Global exposure with a presence in 100+ countries
People-centric culture where your voice matters
Learning and development through world-class training and career pathways
Innovation and sustainability focus
Rewards and recognition for passion, performance, and potential

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Kuehne+Nagel

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IT Support Specialist

About the role

What you'll do

Good to know

Requirements

Benefits

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