Full-timeOperations & management· Posted 30 Sept

Defective Operations and Cost Optimization Manager

HPFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role owns the local defective return operations end to end, keeping processes, performance metrics and cost and recovery targets on track. You act as the main escalation point, working with internal teams, external partners and the RMA Control Tower to close gaps and speed up repair closures. It suits someone with a supply chain background who is comfortable with data, governance forums and cost recovery work.

What you'll do

Act as the primary escalation point for local RMA issues and drive timely resolution with internal teams, external partners and the RMA Control Tower
Manage end-to-end local RMA operations, covering inventory management, repair aging and recovery performance against KPIs

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Apply the RMA governance framework in line with the established RACI and present performance, risks and improvement plans in Control Tower and business review forums

Work with Logistics, Market, Defective Operation partners and the repair team to resolve operational issues, close process gaps and meet service levels

Run data-driven performance and recovery analysis to assess operational health, spot inefficiencies and find waste reduction opportunities

Partner with Finance and stakeholders on RMA-related costs, flagging risks and opportunities and driving cost reduction and recovery improvement

Work with the RMA Control Tower and Repair teams to accelerate repair closures and improve recovery outcomes

Lead operational reviews, track actions to closure and keep improving end-to-end RMA processes as business and country needs change

Good to know

Full time schedule
No shift premium in Singapore
Travel not specified
No relocation provided

Requirements

Degree in Business, Supply Chain or a related field
Typically at least 5 years in a supply chain function, including RMA management
Strong project management process skills; PMP certification preferred
Understanding of end-to-end supply chain processes (Plan, Source, Make, Deliver) including warehouse operations
Experience managing vendors and partners, including performance monitoring, cost control and escalation management
Working knowledge of SAP S/4HANA and Microsoft Office tools, especially Excel and PowerPoint

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Defective Operations and Cost Optimization Manager

About the role

What you'll do

Good to know

Requirements

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